Updated May 25, 2018
Our Site may contain links to third-party websites or content services that are not owned or controlled by ListenLoop. ListenLoop is not responsible for how these properties operate or treat your personal information so we recommend that you read the privacy policies and terms associated with these third party properties carefully.
We collect personal information you choose to provide, e.g., through registrations, applications and surveys, and in connection with your inquiries. For example, you may choose to provide your name or other contact information in connection with a promotion, eBook, webinar, or demo request. In addition, we may gather information about you automatically through your use of the Site, e.g., your IP address and how you navigate our Site.
From time to time, we may use or augment the personal information we have about you with information obtained from third parties. For example, we may use such third party information to confirm contact information or to better understand your interests by associating demographic information with the information you have provided.
We may use your personal information in the following ways:
We may use your personal information to respond to your inquiries and provide the products and services you request. When you respond to a promotion or service offering, we will provide the specific materials you request and may communcate about related products. We also use your information to deliver the content and services we believe you will find the most relevant. In addition, we may use personal identifiers to recognize you when you arrive at the Site via an external link, e.g., such as a link appearing on a third party site or in an email ListenLoop has presented to you. See also our Cookies and Other Tools section below. We will also use your information to provide customer service and support.
Some products, services and information we offer may only be suitable for or accessible to individuals meeting certain eligibility or other criteria. In such cases, we may verify that you meet such criteria. For example, certain information relating to our products is intended for agencies only, and we may use information we collect directly from you and from outside sources to validate your eligibility to view such information.
We use the information you provide to better understand how our products and services impact you and your visitors / users, and to further develop and improve our products and services. For example, you may be invited to participate in a survey relating to our products or services.
We may aggregate and/or de-identify data about visitors to our Site for various business purposes including product and service development and improvement activities.
ListenLoop may share your personal information as follows:
We may retain other companies and individuals to perform services on our behalf and we may collaborate with other companies and individuals with respect to particular products or services (collectively, “Providers”). Examples of Providers include data analysis firms, credit card processing companies, customer service and support providers, email and SMS vendors, web hosting and development companies and fulfillment companies. Providers also include our co-promote partners for products that we jointly develop and/or market with other companies. Some Providers may collect information on our behalf on our Site. These third parties may be provided with access to personal information needed to perform their functions, but they may not use such information other than on our behalf and subject to contracts that protect the confidentiality of the information.
We reserve the right to disclose your personal information as required by law, when we believe disclosure is necessary to comply with a regulatory requirement, judicial proceeding, court order, or legal process served on us, or to protect the safety, rights, or property of our customers, the public or ListenLoop.
ListenLoop may also disclose aggregate or de-identified data that is not personally identifiable with third parties. Aggregate data is created by pooling information about individuals and describing the data in the aggregate, e.g., 21% of customers who viewed a message also clicked on that message.
ListenLoop and its business partners collect information about you by using cookies, tracking pixels and other technologies (collectively, “Tools”). We use this information to better understand, customize and improve user experience with our websites, services and offerings as well as to manage our advertising. For example, we use web analytics services that leverage these Tools to help us to understand how visitors engage with and navigate our Site, e.g., how and when pages in a site are visited and by how many visitors. We are also able to offer our visitors a more customized, relevant experience on our sites using these Tools by delivering content and functionality based on your preferences and interests. If you have provided us with personal information, e.g., through a registration or a request for certain materials, we may associate this personal information with information gathered through the Tools. This allows us to offer increased personalization and functionality.
Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to prevent your browser from accepting cookies. To find out more about cookies, visit www.aboutcookies.org.
ListenLoop may advertise products and services you need or want. For example, ListenLoop partners with websites with whom you have shared your interests and asks that they serve our ads to users who have expressed an interest in ListenLoop products or services. We may also partner with advertising companies to serve you ads based on your web browsing activity, purchases and/or interests. Some techniques for delivering content based on your interests are referred to as online behavioral advertising (“OBA”).
We use OBA, such as Google AdWords Remarketing and other retargeting vendors, to advertise ListenLoop in a way that’s relevant and personalized to you. You allow us to use any information you have provided to us to serve a relevant ad to you. For instance, AdWords remarketing will display relevant ads tailored to you based on what parts of the ListenLoop website you have viewed by placing a cookie on your machine. Additionally, if you explicitly consent by submitting ListenLoop forms, we may use that information within an ad.
Example: a cookie may identify that your device has visited a certain page, and we may show ads relating to that page. Example: you submit a form identifying yourself as a marketer, then we may show ads relating to that title or position. Google AdWords Remarketing and other OBA providers allow us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
We employ measures in an attempt to safeguard your personal and other information from unauthorized access or use. No such measure is 100% effective though, so we do not guarantee that your personal and other information will be secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such information. Users are responsible for maintaining the secrecy of their own passwords. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us by contacting us at [email protected]
You may always update your personal information and your preferences. Limited communications may be necessary in order for you to participate in a particular program or service. Different programs and services may offer different phone numbers, links or preference managers that allow you to inform us of your updates and choices, including opting out of particular communications, such such as emails, advertisements, or phone call campaigns. These contact options are typically available on our Sites or in the emails or texts we send but you may always contact us at [email protected] if you have any difficulty finding these tools or otherwise updating your information or preferences.
If you are in the EEA, We only engage in transfers of personal data outside the EEA to a country whose data protection laws have not been approved by the European Commission as providing adequate protection for data subjects’ rights if there is an adequate level of protection for the rights of data subjects. In assessing adequacy, we consider general adequacy criteria and legal adequacy criteria. If our assessment of the ‘general adequacy criteria’ reveals that, in the particular circumstances of the case, the risk to the rights of data subjects associated with the transfer is low, we may consider that an exhaustive analysis of the ‘legal adequacy criteria’ may not be necessary. If a high risk is identified (for example, in the event that the data is particularly sensitive) then a more comprehensive investigation of the legal adequacy criteria would be carried out.
If we do not find that there is an adequate level of protection, we put into place adequate safeguards to protect the rights of the data subjects. This is ensured by way of a contractual agreement with any applicable data controller or data processor to whom data is transferred, where possible using the European Commission model clauses in respect of transfers from controller to controller and in respect of transfers from controller to processor.
ListenLoop understands and complies with the responsibilities outlined in the General Data Protection Regulation:
We may provide your personal information to companies that provide services to help us with our business activities such as fulfilling your order or offering customer service. The companies listed below are authorized to use your personal information only as necessary to provide these services to us, and copies of the DPAs in place are available upon request via [email protected]
Amazon Web Services (“AWS”) provides cloud hosting solutions to ListenLoop.
Stripe is responsible for collecting and securely storing credit card or debit card information supplied by ListenLoop customers during registration and checkout. ListenLoop does not have access to actual credit card information as this information is stored securely in Stripe's gateway.
Intercom is used by ListenLoop to provide real-time support services. In order to provide these services, ListenLoop shares information from its users with Intercom. Intercom is considered a data processor of ListenLoop
Autopilot is used by ListenLoop to deliver marketing and legal notice emails.
We may also disclose your personal information as required by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If ListenLoop is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.
Upon request ListenLoop will provide you with information about whether we hold any of your personal information. As a Customer or User, you can review, or edit or delete your personal information by logging into your account at https://v2.ListenLoop.com and clicking on the Organizations link. You can also close your account by sending an email request to [email protected] If you request that we close your account we will disable your account in our database but will not fully delete your personal information until we have collected any fees owed, resolved disputes, assisted with any investigations, or taken other actions as required or permitted by law. We will respond to any of these requests within a reasonable timeframe.
ListenLoop acknowledges that you have the right to access your personal information. ListenLoop has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to ListenLoop’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
ListenLoop will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. ListenLoop will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Registration Information: We implement a variety of security measures to maintain the safety of your personal information when you register for a ListenLoop account or supply us with data for verification purposes. All credit card information provided during sign-up is transmitted securely and encrypted in our Payment gateway providers' database. This information is only accessible by those with special access rights to such systems. Anyone with this access is required to keep this information confidential. Any credit card information supplied will be kept on file in order to process future payments for ListenLoop Services rendered. Credit card information may be deleted at any time should you choose to stop using ListenLoop Services by sending a written request to [email protected]
Data Supplied for Verification: You may also supply data to ListenLoop as a part of the advertising process. Information about how we keep this information secure in both transit and in rest will be sent upon request. Please send an email to [email protected] to request a copy of ListenLoop's Information Security Policy document.
Email Communications: ListenLoop respects your Inbox and will not abuse the email address provided during signup. Email messages will be sent to you for the following purposes:
• To more effectively respond to your customer service requests and support needs;
• To communicate changes to ListenLoop products, terms, and policies;
• To send invoices or payment notifications for ListenLoop Services rendered; or
• To provide information about changes to your account status.
Social Media Widgets: Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.
We are committed to protecting the privacy of children. We do not knowingly collect personal information from children under the age of 13.
Please contact us if you have any questions or concerns about your personal information or require assistance in managing your choices.
100 Duffy Ave., Suite 510
Hicksville, NY 11801